Billing:
We do not charge your credit or debit card until the product is ready to ship. Most orders ship via UPS. Some orders may ship FedEx. Books and DVDs typically ship via mail. At present we do not ship outside the U.S.
Shipping Time:
Shipping time may vary according to market conditions. At present food orders, with the exception of 6-gallon buckets, are shipping in approximately twe weeks. Shipping of buckets is taking a little longer. All food is canned fresh for long-term storage and shipped direct from the cannery. Non-food products are shipping within approximately two weeks.
Quality:
We almost never have compaints about the products we offer since we select only the highest quality goods we use ourselves. We cannot accept a return on food products. All non-food items come with a 30-day unconditional satisfaction guarantee. Many of our non-food products also have warranties.
Damages:
If you receive damaged products, please call us at 800-588-5412 within two weeks of receipt of your order. We will file a damage claim and reship the damaged item(s). Please keep the damaged products in case the shipper wants to inspect the items.
